hi there!
I'm Will Bermender
I'm Will Bermender, a business builder, private equity investor, and author based in New York. I specialize in diving into promising companies with unrealized potential, leading transformational growth, profitability, and long-term value. I even wrote a book (Upgrading the Customer Matrix) about leveraging customer experience to create sustainable, competitive advantage.
Over the past 25 years, I’ve helped build and scale early-stage, Fortune 500, and private equity portfolio companies, managing teams of up to 4,400 employees and P&Ls exceeding $1.7 billion. In roles like Chief Customer Officer, COO, CEO, and Board Director, I’ve driven record revenue and earnings across industries in North America, Europe, and Asia.
Today, I accelerate shareholder value at middle market companies and lead the growth investment firm Will Bermender Equity Partners, splitting my time between New York and Texas.