I'm an American business builder, private equity investor and author focused on diving in to promising companies with unrealized opportunity and leading a transformational charge to growth, profitability and long-term value. There's nothing else I'd rather do. I even wrote a book (Upgrading the Customer Matrix) about leveraging the customer experience to create sustainable, competitive advantage.
During the past 25 years I have helped build and scale-up early stage, Fortune 500, and private equity portfolio companies with up to 4,400 employees and $1.7bn P&L. Through roles ranging from Chief Customer Officer and COO to CEO and Board Director, I lead cross-functional teams to record revenue and earnings across a diverse range of competitive industries throughout North America, Europe and Asia.
Today, I help accelerate shareholder value creation at middle market companies and operate growth investment firm Will Bermender Equity Partners.
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